How long does it typically take for a remittance to reach its destination?

We are using the most advanced API model to process payment. More than 95% of payments are processed in less than one minute of time. However, payment to the RDA account can take up to one business day.

Can I track the status of my remittance?

Our 24/7 helpline is available to assist with any transaction at any time.

What is the maximum and minimum amount I can send through your service?

The minimum amount starts from AUD 1, and the maximum amount is AUD 50,000 subject to compliance approval.

What happens if there is an issue with my remittance, such as a delay or an error in the recipient's details?

In the rare event that an issue arises with your remittance, our dedicated 24/7 customer support team is here to assist you. We understand that delays or errors can be frustrating, and we are committed to resolving any issues promptly and efficiently.

Can I cancel or modify a remittance after it has been initiated?

Once a remittance has been initiated, the ability to cancel or modify it may depend on several factors, including the remittance service provider's policies, the stage of the transaction, and the specific circumstances.

Do you offer customer support outside of regular business hours or on weekends and holidays?

Yes, we understand that financial transactions don't always adhere to 24/7. That's why we are committed to providing comprehensive customer support that extends beyond regular business hours and includes weekends and holidays.

What happens if the recipient's name on the ID doesn't match the name on the remittance?

If the recipient's name on the ID doesn't match the name on the remittance, it may result in a delay or rejection of the transaction. It's essential to ensure that the recipient's name matches the ID provided to avoid any issues. If a discrepancy occurs, please contact our customer support for guidance on how to resolve the situation.